FAQ

General

What is asonbuy?

What is the profile of asonbuy customers?

asonbuy.com is the first Asian marketplace in the UK, where you can buy and sell anything asian. At asonbuy customers are spread across the UK.

How does selling on asonbuy work?

Selling on asonbuy.com is very easy and requires no upfront listing fees. You can start with just a few clicks. Just visit on page: https://asonbuy.com/tutorials/

Sellers

Why sell on asonbuy

How many orders will I get?

The sky is the limit but it all depends on you. Like many marketplaces your order volumes will depend on what you put in: your products, product descriptions, pricing, shipping charges, product images...all of these factors and more will have a significant effect. We offer advice on every aspect and will work particularly closely with you on set-up to maximise your potential. You also need never receive more orders than you can handle. We have a very simple way for you to set your inventory levels.

How much does it cost to sell on asonbuy?

The BASIC account exposure for your brand comes for free. You only pay a service fee per item of 10%. A perfect plan for those who want to start selling on a niche marketplace and reach more customers.

The PRO account comes with a monthly subscription fee of £35 and a service fee per order of 7%. A perfect plan for established businesses that are looking to have an online store.

Please refer to our page for current account subscriptions: https://asonbuy.com/sell/

What marketing do you do? / How do you promote me?

Being a seller on asonbuy doesn’t just mean having your products listed on our marketplace for thousands of Asians living in the UK to discover. When your shop is launched on asonbuy we like to do it with some fanfare. We will promote you across our social media channels, email marketing email campaigns and on our homepage. Beyond launch we offer a range of marketing opportunities for our sellers: PR (both product placements and case studies), email newsletters, social media campaigns, online advertising campaigns, blog articles, competitions, promotions… and on and on

Benefits of selling on asonbuy.

REACH THOUSANDS

Your products will be seen by the growing thousands Asians living in the UK and looking to buy anything Asian.

FREE MARKETING

From email marketing to social media we’ve got you covered and we will continually promote you and your products.

BOOST YOUR BRAND

As a curated marketplace you’d be joining an exclusive group of hand-picked sellers.

EASY E-COMMERCE

Getting started is fast and free. The tools we’ll then give you to manage your shop are best in class. We have various subscriptions to suit your needs.

EXPERT ADVISE

We know e-commerce. We’ll provide you advice every step of the way to maximise your success.

ONLY PAY ON SUCCESS

The exposure for your brand comes for free. You only pay a service fee per order.

What do I need to register as a seller?

In order to start selling on asonbuy you just need an email address, a PayPal or Stripe account. Those are important for you in order to receive payments from customers.

Can I cancel my subscription?

Our payment plans are flexible an non binding, should you decide to downgrade your subscription you are free to do so at any time.

I have too many products to list manually one by one, what do I do?

If you have more than 30 products, please contact us at [email protected] and we will list products for you at no cost.

Can I sell internationally on asonbuy.com?

Should a customer living outside the UK place an order with you, that is completely up to you whether you would like to offer the service or not. Please consider the shipping cost and delivery time. You can also specify your delivery destinations while listing a product, this way customers will know immediately if the product can be delivered to their desired destination.

Listing

What products can I sell on asonbuy?

Any product apart from items mentioned in the question bellow.

What products can’t I sell on asonbuy?

Directly or indirectly, offer, attempt to offer, trade in, attempt to trade in, or include descriptions or links to any of the following items:- securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;- living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural including rugs, skins, specimens of animals, antlers, horns, hair, feathers, nails, teeth, musk, eggs, nests, other animal products of any description the sale and purchase of which is prevented or restricted in any manner by applicable laws;- weapons of any description;- liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description, medicines, palliative/curative substances;- religious items, including books, artefacts, etc. of any description or any other such item which is likely to affect the religious sentiments of any person;- antiquities and art treasures as defined in applicable laws pertaining to antiquities and national treasures;- used cellular phone SIM Cards, except if the transaction is in accordance with the local operators' rules pertaining to transfer of ownership of the same;- items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user's interest or health;- any items identical to other items you have up for auction but which are priced lower than your other items' price, the reserve price of such other item / minimum bid amount;- fresh food, non-vegetarian products, leather goods, honey,- non-transferable vouchers; and chemicals.

How to best describe items I’m selling?

Just put yourself in the position of a buyer. What would you like to know about an item that you are about tu purchase online. The best way is to mention all the highlights, benefits, features, sizes, colours, dimensions or weight.

How to best choose image for items I’m selling?

Showcasing your products with high-quality images can be the difference between a conversion and no sale at all. Remember, this is a visual process whether you shop online or in store first impression is important and this is how you should tackle the way you display your products in the best possible way.

Payments

What are various modes of payment available?

We accept multiple modes of payment such as Credit Cards, Debit Cards and ATM cards. Besides these payment modes, you can also pay using PayPal. Currently, we do not accept cash on delivery.

Is Cash On Delivery (COD) option available?

Currently, we do not accept cash on delivery.

Do you accept EMI payment option?

Currently, we do not offer EMI's.

Returns

How much time does it take to replace an order?

We initiate the replacement or refund within 5 working days of receiving the product at our center.

How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details.

How do I track the status of my Return request?

Check the status of your Return at 'ACCOUNT’---> 'Orders' Section and click on particular return Id to view return detailsEvery request received at asonbuy is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication. After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

Returns Policies of sellers

Once your request to return an order is approved, an email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -- Product should not be used/altered/ tampered- Keep original price tag & packing slip intact- Mention Order Number on the box- Mention the Order Number/Delivery Address on the package, before handing over the packet to your local post office- Keep the Courier Company's receipt for tracking purposesPlease Note - asonbuy.com shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.*"Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value."

Which categories are not eligible for returns/ replacement?

Categories that not eligible for Returns/ Replacement are:- Healthcare Products- Customised Products- Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.- Perishables including Flowers, Edibles, etc.- E-learning & Music CDs/ DVDs

Under what conditions returns/ replacement request will not be accepted?

Returns/ Replacement requests will not accepted under following cases- If Products are Altered/ Used- If Product is Returned without Original Packaging (price tags, labels & accessories)- If Serial Number is tampered- For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery- For Damaged/Missing product that is reported after 2 days of the delivery- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Under what conditions can I return/ replace my product?

Returns/Replacement are accepted under the following cases- Wrong Product – Wrong color/ size/ style- Wrong item ordered/ delivered- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired- Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)- Damaged Product – Physical damage/ Tampered product or packaging- Wrong Quantity – Missing Products/ Parts- No Invoice/Warranty Received – Available on Electronics only

Shipping & Delivery

How do I track my order?

You can check the status of your order from your asonbuy "ACCOUNT" We ensure timely communication about your order status via Email / under the following conditions:- When your order is confirmed / processed / shipped / delivered or- When your order shipment is delayed

How long does it take to deliver the product after it has been dispatched?

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location and their shipping methods. We will notify you on your registered contact details via Email with the tracking number and courier/delivery partner details, once the order has been dispatched.In case a merchant is unable to fulfil the order on time, we will transfer the order to another merchant if available. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at asonby.com would include the product and courier charges.

My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at [email protected]

What do I do if my product is delivered to the wrong address??

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at [email protected]

Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team [email protected]

Why have I received partial order?

Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will will apply and be delivered to you separately.

Why does delivery time for the same product vary from seller to seller?

The number of days could vary depending upon your shipping address and seller’s location.

I am unable to track my shipment. What should I do?

Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at [email protected]

Can I change the Shipping Address?

You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from asonbuy.co 'ACCOUNT' section or from

Refunds

When do you process a Refund?

Refunds are generally initiated in the following scenarios:-When Prepaid Orders are cancelled by Customer/Seller/asonbuy before delivery (Please read our Cancellation Policy)-If our courier partner is unable to deliver the order-If you wish to return the product, in accordance with our sellers Return Policy

How long does it take to process Refund?

Refunds depend upon the mode of payment.

How long does it take to initiate a Refund?

For some orders, we initiate Refunds within 2 working days of receiving the product, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

When does a Refund get declined?

Refunds may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

How do you process Refund for an order, purchased using a Gift Card?

In case of order placed using Gift Card, a Refund will be credited to your Gift Card Balance.

How can I track the status of my Refund?

In extreme cases, it takes up to 2 weeks for a refund to reflect in your account after it has been initiated.

ANY OTHER QUESTIONS?

Get in touch! :-)

If you have any other questions that are not listed above then you can email us on [email protected]