Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to the address provided by the seller:
This will vary as we have different sellers across the platfrom
5After you have sent the parcel, please inform the seller of that by sending an email direcly to them.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days *1T&Cs from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives *2T&Cs. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved *3T&CS.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above. According to UK law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
*1T&Cs - Each seller retains the rights to dictate and/or change their returns, refund and exchange policies. Please refer directly to each seller on this platform for further details and an up to date policy of their stores.

*2T&Cs - Each seller retains the rights to dictate and/or change their returns, refund and exchange policies. Please refer directly to each seller on this platform for further details and an up to date policy of their stores.

*3T&Cs - Each seller retains the rights to dictate and/or change their returns, refund and exchange policies. Please refer directly to each seller on this platform for further details and an up to date policy of their stores.