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Truly Moroccan
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About

Truly Moroccan is a small family business based in Yorkshire. We specialise in traditional Moroccan products, including the finest quality pure argan oil, tagines, leather items and other handworked goods. We work mainly with self-employed traditional craftsmen, who produce their goods for the shops and markets of Morocco.

Our pure argan oil comes directly from a women's cooperative in the south of Morocco and is certified organic. The oil has been registered on the CPNP (Cosmetic Products Notification Portal) and we have a full cosmetic product safety report by a registered toxicologist. All our bottled argan oil products are fully compliant with European legislation on cosmetic products.

Shipping Policy

We aim to dispatch within 2 working days using the Royal Mail, Parcelforce or Courier. Free UK Delivery will usually take 3-5 working days.

If your item is delayed in the post, please call your local sorting office first, to see if there is a package waiting for you. In our experience the post man does not always leave a card to tell you he has tried to deliver and these uncollected packages are returned to us! If your item does not arrive within 2 weeks, please contact us so that we can resolve the problem.

International

Please contact us if a shipping rate does not display when you proceed to checkout. We do not ship all our items to all international locations.

We aim to dispatch within 2 working days using Royal Mail Airmail Small Packets service. Delivery times can vary according to the destination. Please allow up to 20 working days, although usually it will be much quicker. If you are outside the EU, delivery times can be affected by delays in customs and we have no control over this.

Damage in transit

If your item has been damaged in the post, please email us as soon as possible, and we will send a replacement. We will ask for a photograph, as this is a requirement of the Royal Mail claims process.

Refund Policy

We hope you will be very happy with your order, however if there is a problem or you have simply changed your mind, we are happy to offer a no quibble return policy for your peace of mind. Unused items can be returned within 14 days. Please contact us first to request a return and repackage your item carefully. We recommend you return the item using a tracked service such as Royal Mail Recorded delivery, as it remains your responsibility until we receive it. We will process refunds within 2 working days of receipt. Postage costs are not refunded unless the item is faulty or we have made an error with your order.

Returns should be sent to:

Truly Moroccan Ltd., 3 Summer Lea, Idle, Bradford, West Yorkshire, BD10 8PL